People Profiles - Interview with an AV Support Engineer

Aoibheann McGahan

In the second of our series of profiles of our graduates and placements, meet AV support Aoibheann and find out what she loves about her role at Hamilton Robson.  

What was your background prior to joining Hamilton Robson?

Before joining Hamilton Robson I worked for a software company in Derry in the financial services sector, implementing insurance software. My role there was QA Analyst. I was on several different projects doing both manual and automation testing, reporting any bugs found in the software. So while I was experienced with IT I wasn’t coming from a directly AV background.

What does your typical working week look like?

I usually work on site with one of our clients – a well known tech company. A typical working week consists of doing room sweeps for all the meeting rooms, managing the ticket queue through Jira and making sure all tickets are resolved in a timely manner. I also support the on site events – doing advanced preparation and testing, and also being present for them to provide AV support when needed.

What new skills have you learned since joining Hamilton Robson?

Since joining Hamilton Robson I have started to familiarise myself with the AV systems that we use: QSC, Dante, Crestron. The skills I have gained from my degree really complimented this and made it easier to pick them up. I have became more comfortable in event tech, and learned the importance to stay calm even in pressured situations. This has allowed me to build good relationships and give our clients confidence in me. My client facing skills have improved as I get more confident in my knowledge of AV systems and support.

What is your favourite thing about your working day?

My favourite thing about my working day is always being on the move and not having to sit at a desk all day.

Finally, share a tip for people looking to get into the AV industry?   

I’d recommend familiarising yourself with the AV tech stack – just do a little research. Maybe even doing something like a Dante certification to build your knowledge.

Find out more about career opportunities with Hamilton Robson. 


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